FAQ

FAQ - Frequently Asked Questions

You may contact Kevin Mallory, owner of Dr. Mac via text or phone at 530-386-2616. If I don’t answer, please leave a message as I am probably with another customer, out of cell range, or maybe catching some much-needed sleep after a long day of saving Macs. It is preferred that you also follow up your voicemail with a text message, as I respond much faster to those in between customers. 

Dr. Mac’s remote office is wherever you live or work or would like to meet. I work out of my vehicle and I’ve met people at coffee shops, restaurants, and even on the side of the road between towns to exchange a computer. But typically, it’s much better to visit you at your home or office, to see the computer, printer, WiFi or whatever issue in its natural setting. Just shoot me a quick text or call me at 530-386-2616 to set up an appointment.

What is your current coverage area for Dr. Mac?  

 

Dr. Mac travels throughout 11 counties in northeastern California (see below), but I will also work with anyone over the phone and internet anywhere in the world.

 

The counties and towns with existing Dr. Mac customers are shown in Bold:

Butte County: Chico, Durham, Paradise, Magalia, Forest Ranch, Oroville, Palermo, Richvale, Cohasset, Yankee Hill, Concow, Biggs, Gridley, Bangor, Feather Falls, Berry Creek, Honcut, Oregon City, Butte Valley, Pentz

 

Tehama County: Corning, Red Bluff, Los Molinos, Dairyville, Vina, Proberta, El Camino, Rancho Tehama, Paskenta, Richfield, Tehama, Kirkwood, Gerber, Los Flores, Rawson, Red Bank, Henleyville, Mill Creek, Mineral 

 

Plumas County: Chester, Lake Almanor West, Bailey Creek, Foxwood, Clear Creek, Almanor, Prattville, Lake Almanor Country Club, Hamilton Branch, Canyon Dam, Indian Valley, Greenville, Taylorsville, Crescent Mills, Indian Falls, Genesee, Keddie, Quincy, Bucks Lake, Meadow Valley, Graeagle, Blairsden, Plumas Pines, Plumas Eureka Estates, Mohawk, Gold Mountain, Whitehawk Ranch, Clio, Greenhorn, Cromberg, Sloat, Mohawk Vista, C Road, Valley Ranch Estates, Tantau Ranch, Johnsville, Delleker, Iron Horse, Portola, Lake Davis, Grizzly Ranch, Beckwourth, Vinton, Chilcoot, Sierra Valley, Feather River Canyon, Belden Town, Caribou, Twain, Tobin, La Porte 

 

Sierra County: Loyalton, Calpine, Sattley, Sierra City, Downieville, Sierraville

 

Glenn County: Orland, Hamilton City, Mills Orchard, Greenwood, Capay, Willows, Elk Creek, Glenn, Butte City, Ordbend, Black Butte Lake, Wyo, Cory, Fruto, Codora, Afton, Bluegum, Bayliss, Jacinto, Grapit, Rotavele

 

Shasta County: Redding, Cottonwood, Anderson, Happy Valley, Centerville, Igo, Palo Cedro, Shasta, Whiskeytown, Shasta Lake, Millville, Bella Vista, Shingletown, Burney 

 

Lassen County: Westwood, Pine Town, Eagle Lake, Susanville, Clear Creek

 

Yuba County: Marysville, Yuba City, Brownsville, Rackerby, Oregon House, Loma Rica, Linda, Olivehurst, Wheatland, Dobbins 

 

Sutter County: Live Oak, Sutter, Meridian, Knights Landing, Nicolaus, Plumas Lake

 

Colusa County: Colusa, Maxwell, Arbuckle, Stonyford, Williams, Princeton, Lodoga, Sites, Delevan

 

Nevada County: Penn Valley, Grass Valley, Lake Wildwood 

 

Sacramento County

 

Remotely over the internet and phone Dr. Mac currently services customers in:  Florida, Hawaii, Texas, Washington, North Carolina, Oregon, Tennessee, Nevada, New York, Virginia and all over California. Just download Dr. Mac’s remote support tool called Splashtop SOS: https://my.splashtop.com/sos/packages/download/LZJJ2XLYWTRH

Dream referral – I would love to be introduced to someone using Apple products who wants to fly my wife and I in their plane directly to their private island to give them some training on their favorite Apple devices. Of course, it doesn’t have to be an “island” but, you get the idea…I