Serving Apple customers at their homes and businesses since 1986
Dr. Mac, the Apple tech, is the technical doctor that makes house calls in the Chico area on all things Apple, and so much more...
- Our Location
Dr. Mac, the Apple tech, comes directly to your home or office, servicing customers out of his vehicle in Chico and 11+ counties in northeastern California including Butte, Plumas, Tehama, Yuba, Shasta, Lassen, Sutter, Glenn, Colusa, Sierra and Sacramento, and also remotely over the internet or phone...
- Free Consultation
530-386-2616
give us a Call
Professional and Experienced Apple product technician providing training, service, repair and so much more...
You've found the right guy!
Over 40 Years experience
We've been using Apple products nonstop since 1984 and servicing Apple users since 1986.
Punctual
Being on time is one of our strengths and if we will be delayed for any reason, we will do our very best to let you know in advance.
Our areas
of expertise
Macintosh, iPad, and iPhone Training
We love showing folks how to use their devices so they get the most for their money and we can show you hundreds of insider tricks as well.
Service and Repair on all Macs
We will give you an honest evaluation to determine if repair or replacement makes more sense, right in your home.
Installation and setup
We will assist you at home with installing and setting up your new or used Mac, iPad, iPhone, Apple Watch, AirTag, Printer, WiFi, Router, etc. This includes transferring data from an old device to a new one.
Backup your devices
We will show you how to make sure all your data is successfully backed up on all your devices, including, but not limited, to Macs, iPads, iPhones, etc.
Malware removal
Dr. Mac will assist in removing malware, adware, spyware, and other threats before they can infect your machine and ruin your day. Our goal is to keep you and your data safe online and your Mac, iPad and iPhone running like they should.
Remote IT Support
Dr. Mac can assist you over the internet or phone no matter where you live. He will patiently explain how to download his remote access software called Splashtop, which provides him a "one-time-only" access to your computer, iPhone or iPad. Just click on the green headset above to download Splashtop to any Mac, iPhone or iPad device in advance of talking to Dr. Mac at 530-386-2616.
OS Updates for Apple Mac, iPad, iPhone, Apple Watch, Apple TV and HomePod
Keeping your software up to date is one of the most important things you can do to maintain security on your device. Dr. Mac will assist you in updating your macOS, iOS, iPadOS, watchOS, or tvOS (operating systems) and perform software installations of any kind.
Password Issues?
Are you struggling to keep track of your passwords? Do you keep forgetting them or maybe to the delight of hackers, you are reusing the same password for multiple accounts? Are you a hackers dream because you use patterns in your passwords? If so, you're not alone. Millions of people struggle with passwords every day. But there is help available! Dr. Mac will assist in organizing and fixing your password issues.
Professional And Experienced
Why Choose Dr. Mac...
Dr. Mac uses Apple Products all day long
Many computer repair companies work on Windows PC's and they are very good at what they do, but then they may begrudgingly work on Apple products as well. However, Dr. Mac loves and uses all Apple products, all day, every day. He understands the inner workings of all the different Apple operating systems, including the Mac, iPhone, iPad, Apple Watch, AirTags, etc. and knows "most" of the hidden tricks. After you learn the tricks, you can show them off and look cool to your friends.
Unparalleled Customer Service
You will appreciate the way Dr. Mac treats you with dignity, respect and understanding. He is punctual, very patient, friendly, knowledgeable, and quick to respond. Dr. Mac is here to take care of you and your technical needs. Your needs come first.
Convenient:
Dr. Mac comes right to your home
Trying to diagnose a WiFi, printer or network problem is nearly impossible if you were required to bring your devices in to a repair shop. Dr. Mac comes right to your home, so you know everything is working great before he leaves.
Cares:
Dr. Mac Cares about His customers
The safety of my customers and their data is imperative. Dr. Mac will take whatever safety precautions are necessary for his customers.
Get to know one person
You always know exactly who is going to show up at your home or office, because the only technician is the owner of the company, Kevin Mallory,
Dr. Mac, with over 40 years experience using Apple products.
Character:
A Solid Reputation
You may have heard or read raving reviews about Dr. Mac (see below). Perhaps they were comments from friends, a referral from a Windows PC repairman, colleagues at work or from Dr. Mac's large network of business professionals in the local area. The words of previous customers will confirm that Dr. Mac is a great company. After your appointment, Dr. Mac would be honored if you would assist his growing online reputation by adding your own review. Thanks in advance!
We love sharing our knowledge of Apple products with others...
What Our Clients Say:
Apple help at your home in Chico, CA and the surrounding areas.
Simple, patient help for your iPhone, iPad, and Mac without the frustration.
If your Apple devices are not working the way they should, or nothing seems to make sense anymore, I will come to you and fix it.
Call or text Kevin: 530-386-2616
Real help for real problems
Most people do not need a repair shop. They need someone to sit down with them and actually fix what is going on.
I help people in Chico with iPhones, iPads, Macs, Apple IDs, Wi-Fi issues, syncing problems, email setup,
and all the little Apple frustrations that turn into big ones.
I can help with things like:
iPhone will not connect to Wi-Fi
Apple ID and password confusion
Photos, contacts, or messages not syncing
Setting up a new iPhone, iPad, or Mac
Email not working correctly
Devices not “talking” to each other
Too many passwords written on paper
“It used to work, now it does not”
If that sounds familiar, you are in the right place.
In-home Apple help that actually makes sense
You do not have to unplug everything, drive across town, and wait in a store.
I come to your home and help you where the problem is actually happening. That means we can fix your Wi-Fi, printer, email, passwords, Apple ID issues, and device setup in the real environment where you use them every day.
No confusing tech talk.
No rushing.
Just clear, practical help.
Why people call Dr. Mac
In-home Apple help Chico area
Patient, one-on-one support
Help for iPhone, iPad, Mac, Apple Watch, etc
Clear answers in plain English
Setup, troubleshooting, and training
Friendly service from someone who understands Apple devices
Not just repairs — real support
Sometimes nothing is broken. It just is not clear how to use it.
I can help you learn how to use your Apple devices with confidence, including:
iPhone basics
iPad setup and everyday use
Mac basics and troubleshooting
Password and Apple ID organization
Photos, messages, contacts, and email
New device setup and transfer from old devices
Patient help for people who are tired of feeling stuck
A lot of people feel overwhelmed by their devices. That is normal.
You should not have to spend hours searching online, guessing at settings, or trying to explain the problem at a busy store counter.
I make Apple technical jargon come across as simple, personal, and understandable.
Need help with your Apple devices in the Chico and surrounding area?
I will come to you and help fix the problem.